Terms of use
Non-UK shipping
Amity Bike co does not charge sales tax on your order, you may be charged local sales taxes and fees for your item upon its arrival into your country. Amity Bike co products.com is not liable for these taxes and takes no responsibility for their costs and effects on delivery time.
Road use
The majority of Amity Bike co products are supplied for off-road use. If you intend to use your bicycle on the road, please ensure you have the appropriate legally required features to do so, such as front & rear brakes, chain guard, reflectors, bell. If you do not have these items but you want to ride on the road, we supply an optional road kit, which is included with the purchase of a bike. Please fill out our request form quoting your order details and we will dispatch the parts as soon as possible.
Warranty
How to claim
Warranty claims will only be handled through the appropriate channel which is our online form. If you do not supply all of the requested information, your claim may be rejected. Please go here for warranty cases.
Completes & parts
6 months manufacturer’s warranty covers unexpected failure/defect of all parts/components that may not be attributed to fair wear and tear, or crash damage outside that considered normal use. The claimant must be the original owner/purchaser and produce a receipt to prove the date of purchase. The parts/components must be free from modification including shot blasting and/or painting/powder coating where this may be attributed to the failure.
Important - 1 week service
As your bike will have been sent to you via mail order, it is your responsibility to ensure it has been assembled correctly. We allow you to assemble by yourself. However you must get a 1 week service by a qualified bicycle shop technician in order to qualify for your warranty. This is to ensure you have assembled your bicycle correctly and that everything is adjusted correctly e.g. spokes will need tightening, maybe your chain is too loose, brakes not set correctly, tyre pressure incorrect etc. If you do not have your 1 week service record (signed and stamped receipt), then your warranty is invalid.
Examples of items not covered by your warranty:
• buckled wheels
• worn tyres
• worn/broken chains (unless clearly a manufacturing defect)
• worn sprockets
• worn bearings or hub internals
• bent forks / frame / bars / axles / cranks / pedals
• worn brake cables
Examples of items that are covered where it is clear there has been no abuse or misuse (note: you will need to supply photos of both sides of your bike & then may further be asked to return the failed component):
• cracked or broken frames
• cracked or broken forks
• cracked or broken bars
• cracked or broken hubs
• internal axle failure bb/wheels
• visible manufacturing defects to any part or component (should be reported as soon as noticed)
If a repair or replacement is not possible Amity Bike co reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
You are expected to keep your bike in serviceable condition. any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers & in most cases rejected.
When you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s). In most instances you will then be required to send the failed part/component back to our head office for inspection at your own cost.
Aftermarket parts warranty
Lifetime manufacturer’s warranty on aftermarket frames (Hitmain and Justice) covers unexpected failure/defect of all parts/components of the frame, that may not be attributed to fair wear and tear, or crash damage outside what is considered normal use. Normal use is defined as “using the bicycle in a controlled fashion that is within your own capabilities”. The claimant must be the original owner/purchaser and produce a receipt or invoice showing the purchase. The parts/components must be free from modification including shot blasting and/or painting/powder coating where this may be attributed to the failure.
Last amended: 18/07/2022